Leading non-deposit-taking financial institution Mwananchi Credit has joined the rest of the world in celebrating Customer Service Week 2025, reaffirming its dedication to empowering Kenyans through accessible, affordable, and reliable financial solutions.
In line with this year’s global theme — “Mission Possible” — the company has rolled out a nationwide campaign highlighting its continued effort to transform lives and make financial independence achievable for all Kenyans, regardless of background or income level.
Empowering Kenyans Through Accessible Financing
Speaking during the launch of the celebrations, Mwananchi Credit Founder and Group CEO Dennis Mombo emphasized that the company’s mission goes beyond lending — it’s about helping Kenyans realize their financial dreams.
> “This Customer Service Week, we’re encouraging every Kenyan with questions about money matters to walk into any of our offices across the country,” said Mombo. “Our dedicated team will be available to answer your questions, guide you through our loan options, and help you find the best solution for your financial goals.”
Mombo added that responsible borrowing remains key to unlocking personal and business success — whether it’s expanding a business, paying school fees, purchasing a car, or managing emergencies.
> “We have loans for everyone,” he said. “Our terms are among the best in the market, and we serve a diverse clientele — civil servants, business owners, and salaried employees alike. Kenyans shouldn’t waste a minute; this is the best time to visit us and take advantage of our flexible loan products.”
A Legacy of Trust and Excellence
Over the years, Mwananchi Credit has built a sterling reputation as one of Kenya’s most trusted financial institutions, recognized both locally and internationally for its excellence in customer service and innovative lending solutions.
The company offers a wide range of products — including logbook loans, check-off loans, car loans, and personal financing — all designed to meet clients’ varied financial needs swiftly and transparently.
June Lumumba, the firm’s Head of Customer Service, reiterated that customer experience is the cornerstone of Mwananchi Credit’s success.
> “We pride ourselves on efficiency. For instance, our check-off loans are processed in record time, ensuring our clients access funds when they need them most,” she said.
“Our mission is to help people realize their dreams — Mwananchi Credit makes it possible, fast and conveniently.”
Celebrating Clients Across Kenya
During the week-long celebrations, Mwananchi Credit has organized customer appreciation activities in all its branches nationwide, featuring:
Financial literacy sessions;
Expert consultations on responsible borrowing;
Client appreciation giveaways; an
Interactive engagement forums designed to strengthen relationships with customers.
These activities aim to enhance financial awareness and inclusivity, especially among first-time borrowers and small-business owners seeking to expand operations
Setting the Standard in Financial Service
As Kenya’s financial landscape continues to evolve, Mwananchi Credit stands out for its integrity, innovation, and speed — qualities that have earned it numerous industry awards for customer satisfaction and service excellence.
“In a market where trust and service are paramount, Mwananchi Credit continues to prove that with the right financial partner, every dream is indeed possible,” said Lumumba.
With its “Mission Possible” campaign, the firm reaffirms its commitment to walking hand-in-hand with customers — making financial empowerment not just a slogan, but a reality for millions of Kenyans.