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Safaricom customer service

1 Article

Business & Economy

Safaricom’s Growing Arrogance: When Market Dominance Becomes Customer Suffering

By Joao Pedro

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June 16, 2026

6 Min Read

For years, Safaricom was more than just a telecommunications company. It was a national success story. It was the company that connected villages to cities, revolutionized financial transactions through M-Pesa and positioned Kenya as a global leader in…

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