Last Updated on March 25, 2026 by courtnews reporter
Amaco Insurance Accused of Unfair Trade Practices in Sh1.5M Payment Dispute
Updated: March 25, 2026 | CourtNews Kenya
Quick Summary
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Company: Amaco Insurance
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Complainant: Matis Solutions Limited
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Amount: KSh 1,520,485
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Authority: Consumer Protection Authority
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Key official named: Jedidah Wachira
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Issue: Alleged non-payment and unfair trade practices
Amaco Insurance is facing serious allegations of unfair trade practices, breach of contract, and regulatory violations following a complaint filed with the Consumer Protection Authority.
read:IRA Under Fire Over Trident Insurance Company
Amaco Insurance Accused of Failing to Pay KSh 1.5 Million
According to a formal complaint, Matis Solutions Limited has accused Amaco Insurance of failing to pay KSh 1,520,485 for investigative services provided between April 2023 and August 2025.
In a letter dated March 17, 2026, the firm stated that despite completing the work, payment has not been processed.
read:Nairobi Law Firm Probed Over Fake Insurance Claims
Claims of Payment Interference and Third-Party Involvement
The complaint alleges that a senior official at Amaco Insurance halted the payment under unclear circumstances.
According to Salome Wakore Muita, the payment was allegedly made conditional on involving a third party who has no contractual relationship with the company.
“The payment was halted pending the involvement of a third party who is neither a director, shareholder nor contractual counterparty,” the letter states.
Claims Manager Named in Dispute
The complaint specifically mentions Jedidah Wachira, who is accused of:
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Interfering with lawful contractual payments
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Creating a potential conflict of interest
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Engaging in improper commercial practices
Muita stated that during a meeting on December 1, 2025, she was informed that payment could not proceed without reaching an agreement with an external individual.
Governance and Compliance Concerns Raised
The complainant raised concerns that the actions by Amaco Insurance may indicate:
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Weak internal governance
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Breach of contractual obligations
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Possible regulatory violations
The letter argues that making payment conditional on an unrelated third party raises serious compliance issues within the insurance sector.
Appeal to Consumer Protection Authority
Matis Solutions Limited has asked the Consumer Protection Authority to:
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Investigate Amaco Insurance
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Determine if the conduct amounts to unfair trade practices
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Direct the insurer to settle the outstanding payment
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Take regulatory or enforcement action if necessary
The firm said such action is necessary to ensure fairness, accountability, and compliance in the insurance industry.
read:Petitioner Sues IRA and Attorney-General for Failing to Enforce Motor Insurance Laws
What Happens Next
The Consumer Protection Authority is expected to review the complaint and determine whether to launch formal investigations.
If the claims are upheld, Amaco Insurance could face regulatory action.
Frequently Asked Questions
Why is Amaco Insurance on the spot?
Amaco Insurance has been accused of failing to pay for services and engaging in unfair trade practices.
Who filed the complaint?
The complaint was filed by Matis Solutions Limited.
How much money is involved?
The dispute involves KSh 1,520,485.
Which authority is handling the complaint?
The matter has been reported to the Consumer Protection Authority.
Who is mentioned in the complaint?
The complaint names Jedidah Wachira.
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